Last updated: 18.08.2025
Who We Are
Our company operates from Bosnia and Herzegovina and provides software implementation services to businesses. Our website address is: https://www.nukleus.ba
For any privacy-related questions, you can contact us at: kontakt@nukleus.ba
Information We Collect
Information You Provide Directly
- Contact information (name, email, phone number, company details)
- Project requirements and technical specifications
- Communication records during consultation and implementation
- Account credentials for systems we implement (handled securely)
- Feedback and testimonials
Information We Collect Automatically
- IP address and browser information for security purposes
- Website usage data through analytics tools
- Technical logs during software implementation processes
Client System Data
During software implementation, we may temporarily access:
- Existing system configurations and data structures
- User account information necessary for integration
- Business process workflows and requirements
- Technical documentation and system specifications
How We Use Your Information
We use collected information to:
- Provide software implementation services
- Communicate about project progress and requirements
- Improve our services and troubleshoot issues
- Comply with legal obligations
- Maintain system security and prevent unauthorized access
Data Security
We implement appropriate security measures including:
- Encrypted data transmission and storage
- Access controls and authentication systems
- Regular security audits and updates
- Staff training on data protection procedures
- Secure disposal of data when no longer needed
Cookies and Website Technology
Our website uses:
- Essential cookies: Required for basic website functionality
- Analytics cookies: To understand website usage (Google Analytics or similar)
- Functional cookies: To remember your preferences and improve user experience
You can control cookie settings through your browser preferences.
Third-Party Services
We may use third-party services for:
- Website hosting and maintenance
- Email communication and project management tools
- Analytics and performance monitoring
- Cloud storage for project documentation
These services have their own privacy policies and data handling practices.
Data Sharing
We do not sell or rent personal information. We may share data only when:
- Required by law or legal process
- Necessary to protect our rights or property
- With your explicit consent
- With trusted service providers who assist in our operations (under strict confidentiality agreements)
Data Retention
We retain personal information for:
- Client project data: Duration of project plus 3 years for support purposes
- Communication records: 5 years for business and legal compliance
- Website analytics: 26 months (Google Analytics default)
- System access logs: 12 months for security purposes
Your Rights
Under applicable data protection laws, you have the right to:
- Access personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your personal data
- Object to processing of your information
- Request data portability
- Withdraw consent where processing is based on consent
To exercise these rights, contact us at [contact email].
International Data Transfers
As we operate from Bosnia and Herzegovina, your data may be processed within the EU/EEA region. If data is transferred outside this region, we ensure appropriate safeguards are in place.
Business-to-Business Data Processing
For enterprise clients, we may act as a data processor. In such cases:
- We process data only according to your instructions
- We maintain confidentiality and implement appropriate security measures
- We assist with data subject requests and breach notifications
- We delete or return data upon termination of services
Children’s Privacy
Our services are intended for businesses and we do not knowingly collect information from children under 16.
Changes to This Policy
We may update this privacy policy periodically. Significant changes will be communicated through:
- Email notification to registered clients
- Prominent notice on our website
- Direct communication during active projects
Compliance
This privacy policy is designed to comply with:
- EU General Data Protection Regulation (GDPR)
- Bosnia and Herzegovina data protection laws
- Other applicable privacy regulations
Contact Information
For privacy-related inquiries, contact:
Nukleus
Email: kontakt@nukleus.ba
Address: Ranka Šipke 80A, 78000 Banja Luka, Bosnia and Herzegovina / Republic of Srpska
Phone: +38765966278
This policy explains how we handle your information when providing our services.